Refund policy

We apply a 14-day return policy, which means you can request a return within 14 days after receiving your item.

The item is eligible for a return only if it is in the same condition as when you received it, unworn or unused, with price tags or labels attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start the return process, please contact us at customerservice@optondemand.com. Please note that returned goods must be sent to the following address: Hrbovická 107, Chlumec - Hrbovice, 403 39

If your return request is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at any time at customerservice@optondemand.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items 

Certain types of items cannot be returned. These include perishable goods (such as food, cut flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To get what you want as quickly as possible, return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as when you received it, unworn or unused, with price tags or labels attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds 

Once we receive and inspect your return, we will notify you whether your refund has been approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at customerservice@optondemand.com.